Question 1

Can you separate the car price from the shipping fee on the invoice?

Accepted Answer

Yes. We can issue separate invoices for the vehicle and for freight, which helps you calculate import duty in your country.

Question 2

Is international shipping / insurance included?

Accepted Answer

Under CIP, international freight and insurance are included. Under EXW / FOB, shipping is arranged and paid separately (under CIF, freight and insurance to the destination port are included).

Question 3

What do EXW, FCA, FOB, CIF and CIP mean, and what's included in the price?

Accepted Answer

These five are common Incoterms® 2020 (International Commercial Terms) rules. The key difference is the point at which risk transfers from seller to buyer, and who pays for transport, insurance, etc. Using the load/dispatch points we commonly use in practice:• EXW Khorgos (Ex Works): We transport the vehicle to Khorgos. Your nominated freight forwarder picks it up at the exact Khorgos location we specify. We bear all costs and risks until the vehicle reaches Khorgos and provide the full set of export customs documents; from pickup onward, all subsequent costs, risks and import clearance are on you (the buyer).• FCA Nansha (Free Carrier): We deliver the vehicle to the Nansha warehouse designated by your forwarder — delivery is complete once goods are handed over; we are not responsible for unloading or port local charges. We provide the full set of customs documents and bear the export declaration fee. Risk transfers to the buyer when the goods are handed to the carrier.• FOB Nansha (Free On Board): We bear all costs and risks until the goods are loaded on board the vessel at the port of shipment (Nansha) — i.e. pass the ship's rail. After loading, risk and costs transfer to the buyer.• CIF Nansha (Cost, Insurance and Freight): We bear the freight and insurance costs until the vehicle arrives at the destination port (risk transfers when the goods are loaded on board at the port of shipment, but freight and insurance are paid by us up to the destination port).• CIP Khorgos (Carriage and Insurance Paid To): We bear all freight and insurance costs until the vehicle reaches the destination supervised warehouse.In short: under EXW you bear the most (from our named point), while under CIP we bear the most (to your destination supervised warehouse). Which term to use depends on your preference, forwarder arrangements and cost control — we can advise. None of the Incoterms we use cover import clearance.

Question 4

Is the car in stock or made to order?

Accepted Answer

It depends on the model. Some are in stock; others need about 20–25 days to be ready at the relevant port or border after payment. We'll give you the exact lead time for your model.

Question 5

How do I specify the exact car I want?

Accepted Answer

Send us the brand, model, year, trim/configuration, drivetrain (2WD/4WD), exterior & interior colors, and any must-have options. We'll match available stock or source it from the market.

Question 6

Are your used cars in good condition?

Accepted Answer

We focus on low-mileage, original-paint, accident-free used cars. Every vehicle is inspected by Chaboshi , an independent third-party, and before you pay we share the VIN, photos, video and inspection report; for EVs we also provide a battery health (SOH) report.

Question 7

If a new model isn't exportable, what are my options?

Accepted Answer

We can usually offer a carefully selected, low-mileage used version of the same model, or a comparable alternative that meets your needs.

Question 8

What are the details of the fees charged when buying a used car?

Accepted Answer

Major categories of fees Specific services Service Content Description Remark 1. Compliance Basic Service Fee (Essential for Exports) Vehicle compliance inspection/inspection report Includes VIN code verification, vehicle condition inspection, and emissions standard verification (adapted to the requirements of the destination country). Commercial vehicles / older vehicles have higher inspection fees Customs declaration and inspection service fees Submit customs declaration and accompanying documents to customs and cooperate with inspection. Excluding customs duties/value-added tax (actual expenses will be reimbursed according to policy). Export license processingAgency for obtaining the Used Car Export Permit and Commodity Inspection RegistrationThis includes data organization and departmental coordination. Vehicle transfer/cancellation Complete the transfer of ownership of the domestic vehicle to the export company, or complete the deregistration process. Fees are charged according to the policies of local vehicle management offices. 2. Logistics and transportation service feesDomestic land transport to portVehicles were transported by land from the storage location to the designated port.Includes flatbed truck transportation, temporary insurance, and driver's fees.Port handling feesIncludes port warehousing, loading and unloading, vehicle reinforcement (wheel hub securing straps), and cargo handling.Ro-Ro shipping requires additional reinforcement fees.International land freightSubmit customs declaration and accompanying documents to customs and cooperate with inspection.International sea freightMainstream transportation methods: Ro-Ro ships (batch) / Containers (bulk cargo/ High-end vehicles)Destination port delivery feeAssisting overseas clients in picking up vehicles at the destination port and transporting them locally to their designated locations.Excluding destination port duties/clearance fees

Question 9

What should you check when buying a used car?

Accepted Answer

1. Compliance Check (Export Prerequisite) Confirm that the vehicle's emission standards match the requirements of the destination country; verify the authenticity of the VIN code, vehicle registration certificate, and other documents; confirm that the vehicle has complete export qualifications and is free from mortgages, seizures, or other issues. 2. Core Vehicle Condition Inspection (Key to Quality) The engine starts without abnormal noises and runs smoothly, with no oil or water leaks; the chassis is free from rust, deformation, or leaks; the body shows no signs of major accidents, water damage, or fire damage; the electrical system (lights, air conditioning, central locking) functions normally. 3. Usability Compatibility Confirmation (Landing Guarantee) Verify that the vehicle's left/right drive type is compatible with the driving rules of the destination country; confirm that the fuel type and tire specifications are suitable for local usage; understand the ease of obtaining vehicle parts overseas.

Question 10

how should I arrange the payment?

Accepted Answer

Our company supports L/C (Letter of Credit), T/T (Telegraphic Transfer) and D/P (Documentary Payment). You can send your requirements and contact details to sales@hnucar.com , there are professional customer service personnel to serve you.

Question 11

What are the costs of exporting second-hand cars?

Accepted Answer

Export cost composition: 1. Vehicle price and operation fee; Including: vehicle price, transfer fee, testing fee, certificate fee, etc; 2. Logistics and port operation fees; Including: domestic inbound transshipment, inbound, customs declaration, international freight, etc; 3. Customs clearance fee in the destination country; Including: tariff, consumption tax, value-added tax, customs clearance fee and other taxes of the export target country; You can send your requirements and contact details to sales@hnucar.com , there are professional customer service personnel to serve you.

Question 12

We bought the car from your company. Can you provide spare parts ？

Accepted Answer

Please kindly send your enquiry to  sales@hnucar.com , there will be  professional  reply .

Question 13

We bought the car from your company. Can you provide spare parts ？

Accepted Answer

Sure .  Base on “Hunan Motor Vehicles National Trade Industrial Base”,except used car ,construction machinery /equipment ,we also export auto spare parts as well . Whats’s more ,we have established long term relationship with domestic famous spare parts factories and brand , the vehicles after-sales market also our main development territory .Please kindly send your enquiry to  sales@hnucar.com , there will be  professional  reply .

Question 14

What are your company's agency business cooperation models?

Accepted Answer

At present, our used car export business has a variety of cooperation modes, mainly including:1. Self operated export.  2. Export agency; Please kindly send your enquiry to  sales@hnucar.com , there will be  professional  reply .

Question 15

Can you export brand-new cars? Which brands and models?

Accepted Answer

Most Chinese brands (Geely, Zeekr, BYD, etc.) have direct manufacturer export channels, so many new models are available. Foreign brands (e.g. BMW, Audi) have very limited export resources, though some models can be exported as modified new cars. A few specific new models are temporarily not exportable (e.g. Xiaomi, some BYD EVs). Tell us the exact model and we'll confirm eligibility.

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